Ezbuy
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong product and refund process
Plus I have to pay to return products, I didn't order. So I am out $45 + to ship the wigs back that I didn't order.
The length of time it took to get the products. Tracking system sucks, no estimate of when you will receive product.
- Quality of wig
- There is no customer service
- False adverrtsing
Preferred solution: Full refund
User's recommendation: DO NOT SPEND THE MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchase a bicycle long time a go with fast air delivery
- Late delivery
- Never received product
Preferred solution: Full refund
Still waiting for delivery since February 29
- Good advertisement
- Late delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t do it
Complaint
No reply to calls,emails,website
- Easy to help me ship out item
- Good advertisement
- Quality of wig
- Stupid customer service
Preferred solution: Full refund
User's recommendation: You must have a strong customer service like lazada,Shopee,...in Malaysia.
EZSHIP failing to take responsibility on the parcel that does not arrive
i have spent more than 1000 ringgit to buy some items from 1688.com through EZship. They hv lost my parcel but didn't have any intention to refund the full amount.
I didn't ask them to buy again but just refund! I have already done what the best i could. I'm so fed up on keep following up with you guys every day and what do you expect more?! I'm so disappointed.
You are the one who supposes help me reorder again and ship to my doorstep! That's why we pay so high price for surcharge! Do you know what is EZSHIP? We insert link, u help us buy and deliver dude!
You should call yourself EZcheat
What's more, they don't put effort on helping me to find my parcels, i have been waiting for their reply like every day, and they keep investigate like never-ending, The parcel has arrived in hub since 8th May but why you need so much of time for finding? Today is already 25th June, i know u guys might like to wasting time but not for me!! Just let me knw is missing!
They wan to solve this by refund me RM200, refund not even 20% of the parcel value! What a ridiculious case!
Where's my consumer rights? Now the parcel is missing but all you do is nothing, and refund me not even 20% from my parcel value?
Under the Consumer Rights Act, online retailers are responsible for all goods until we receive them! This means that if the courier loses the goods you ordered or they are damaged, the retailer is responsible for putting things right! so If we paid to have a delivery at a set time or date and the parcel is late, we have the right to demand a refund.
(Do you know your delivery is late?)
The Consumer Rights Act also protects us, if our order is damaged. According to the act, all products must be fit for purpose, of satisfactory quality and as described.
- No pros
- Unethical
- Slow process
- Complaint to ezbuy not being properly taken care
Preferred solution: Full refund
User's recommendation: Dont shop with EZship
Haven’t receive my package yet
Deliver
Preferred solution: Deliver product or service ordered
Buy ezbuy only if u r prepared for lousy customer service
- Affordable and convenient
- Complaint to ezbuy not being properly taken care
Preferred solution: Let the company propose a solution
Trying to see when I would receive my order
I do not recommend people to get wigs from this company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMake sure it is what you ordered
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t log in!! But my transaction go through...!!
- Product is cheap only the product
- Very expensive shipping fees
- Slow process
Preferred solution: I need to know the reason
Do Not buy furniture from EZbuy
Preferred solution: Full refund
Poor customer service
User's recommendation: No way
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I haven't received my merchandise as of this date 10/24/2020. Couldn't get any response from the company name or email.
Paid for merchandise thru PayPal as a guarantee that I would received my merchandise. PayPal stated that before I could file a claim I had to contact the seller.
I tried on several occasions to no avail. I wish to either received the merchandise or receive a refund.