Ezbuy
Reviews and Complaints
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Verified ReviewerDon't use buy-for-me service
- Ezbuy has totally no control to sellers in china
Preferred solution: Deliver product or service ordered
Product dsnt reach me at all, and the customer service lie.
i place my order on 6 may, after calculating the date i should have received my item few days ago. till today my parcel still not here, yet they told me the shipment will reach the port on 3rd June, when i call and check they said look at the logistic date whereby u only can see the wrong date shipped. i screenshot all the date and conversation between me n them. the date of order, the date of shipping, the date at warehouse all chaos.
how can order date same as shipment date to spore? and how can the arrival date before the shipment date.
what are they doing. And what the *** they hold back all my items at china warehouse to wait for the rest of the item to reach before shipment? i paid for prime which is already expensive yet the service sucks.
last yr i didnt buy prime and i purchase outdoor furnitures too, it come right on time.
please dnt pay for prime u will be con by EZbuy. Using prime takes longer shipment and parcel lost in the ocean.
Worst Buying Experience Ever
- Scam prime membership
Shipping slow. Item received damaged.
- Pros is that u can feel yr wallet become lighter
Preferred solution: Close down company
Not worth paying for Express Air
Very very very bad service
Utterly dissapointing customer service!!
Their customer staff, Leven was very unwilling to advise on the product that I was checking for. He kept pushing me to buy-for-me or expecting me to find a solution myself.
For the item that I was looking at, Leven only provided one link and did not address my needs. When asked if he could email me suitable items, he was not willing to do so and even sent me "This channel is only handling presale-related product information and ongoing order enquiries." It felt as though chasing me away to make it obvious that I was unwelcomed.
I tried asking my friend to help search and even my friend could find more suitable items in the end.
I am utterly disspointed with the customer support received from Ezbuy after supporting it for so long!!
- Horrendous customer service
Preferred solution: Let the company propose a solution
Appalling product, but only 25% refund
Also, when I attempted to make a review if the product, I noticed that it had been taken off the site. Now it seems like I have to make do with the 25% refund = $31.78.
They actually asked if I could take the refund and paint the item. The item is cracked, and severely...
Hence i wrote to them to request for a refund. They replied, that they refund according to severity and apparently mine was 25%.
I will never buy anything from them again.
- Items not as shown
- Inferior items
Brocken parts
I have buy from Ezbuy for over 100000 bath and only get problem.
For exampel I have buy 2 basin/sink both come to me brocken the company who Ezbuy buy from THEY DONT KNOW HOW TO PACKED SO WHEN I GET THIS IT WAS BROCKEN. Ezbuy dont care they say there policy is if glass is brocken when you get it they not pay anything.
My experions to buy from them is same to buy lottery I mean you most all time lose.
Ezbuy have take about 10000 bath from me I get much funiture brocken from Ezbuy I buy table and chair from they table brocken they pay back a little bit after long time . I tell you buyers dont buy from Ezbuy they dont know what respolibility are they only care about money when you have paid they dont care anything about your problem.
- I dont like
- Policy are criminal
- Bad customer service
Preferred solution: Full refund
Scam return policy
Quality of garment fabric
- Ease of doing business
Preferred solution: Let the company propose a solution
Service from good to worse
- Affordable and convenient
- Bad customer service
Preferred solution: Let the company propose a solution
6 months and I still dont have my package
- Never received product
Preferred solution: Deliver product or service ordered
EZBUY... the worse return policy
Plus size models
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The experience is so bad it is almost funny. Don’t buy from ezbuy