Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

It was all good until they started to MARK UP all the prime items? It doesn't even make sense? Prime customers are already paying an annual membership price of $99, PLUS $2.99 per checkout.

It is SUPER fishy, because they also removed the link to go direct to the seller listing page on taobao. I used to always do that to check the reviews. Now i can't even do that, and i think they removed it so we can't see how much the items actually are on taobao cus they mark up all the prime items.

So i copied the name of the item and searched on taobao. Item selling on taobao, $8.38 sgd without shipping. Same item on ezbuy prime, $11.45!? (pls see attached picture)

Another item, BUYFORME service on ezbuy states that it is $36. EZBUY PRIME price for that item is $46. Oh my god! (pls see attached picture too)

If you guys still MARK UP the price of the item, isn't it like us paying for shipping + EXTRA MEMBERSHIP!?!?! for what!!?!?!


P.S if you think maybe bulky items will be more worth it because the shipping fees will be hefty, i read some reviews about someone wanting to buy a bed and the price on ezbuy prime is $100+ more than the price on taobao itself. LOL

If you're thinking whether you should sign up for prime membership, please save the money and order directly from taobao. The discrepancy in price is lesser than shipping directly from taobao per item. PLUS the items get delivered directly to your doorstep for free.

Product or Service Mentioned: Ezbuy Prime Membership.

Reason of review: Pricing issue.

I didn't like: Stupid customer service, Complaint to ezbuy not being properly taken care, Expensive items, Unethical.

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100% agree, they find many ways to earn extra. It's exhausting using their service. Use it only if u have a lot of time to spare.


stupid ever agent


$, $, $, this is what the ezbuy management people can see now.First : lower exchange rate, second: mark up of prime items, third : increase of home delivery fee, forth : consolidate of prime shipment, fifth : selective order, order which has less value but high shipping fee will not be placed & say out of stock, what's next ?????Wondering how all the ezbuy management people can sleep peacefully with all those lies & cheating of innocent consumer ???


Yes, totally agreed.

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