227 views
New Reviewer
6 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Beware of the famous “EZBUY aka 65daigou”

Dear buyers and shoppers of Singapore,

Please be careful whom you use as your forwarder. Make sure you learn and read all the conditions before you use them.

My story:

As being 8 months plus pregnant, of course I want to save money on certain things as everyone know having a baby in Singapore is not cheap. Like most people, I will go to “taobao” to purchase some of the baby things. In June, I use ezbuy Prime service (there was promotion on 65 eday & I got free prime voucher) to ship some items to be use for my wedding in July. Thinking that I ship 1 month early, item should be able to arrive on time, right? To my surprise, the item took 2 months to reach. So basically, it arrived after my wedding, I had no use of the item, after weeks of attempts to complaint to ezbuy through email, they finally offer a refund and return of the item to their office. It is not a big sum then; the item cost only $20+

Had the first bad experience, I learnt my lesson. So, when I knew I was pregnant, I went to taobao to buy some things like, baby towels, baby clothing, baby cot organizers, air purifiers, some toys and bags, and I told myself this time I must ship earlier, in case they messed up again. So, I shipped them in SEPT, when my due is in DEC. This parcel was scheduled to arrived on the 24th Oct. Which I thought, plenty of time right? Even if I deliver early I will have some extra time.

On 23rd, I receive notification from ezbuy, and I arrange delivery for that parcel on 24th, which they split into 2 parcels, total weight up to 37kg, along with another parcel, total of 3 parcels. On 24th, the driver came down and delivery only ONE PARCEL. And he merely just left it in my office and left. No signature or acknowledge of the parcel was signed, be it on paper or on Handphone. Which ezbuy normally offers us to do, I have been a loyal customer over the years.

So, when I double-checked and opened all parcel, I was shocked to see so many missing items!!!! I immediately called the hotline, and someone assured me that they would look into it and call me back. As they claimed, “through system, they can see all the parcels have left the warehouse”. I waited and waited, no such calls were returned to me. So, I went to online chat on the 27th, and GUESS WHAT? The CSO on the chat told me, there is NO SUCH RECORD OF MY ISSUE, and told me to send in email instead as there is nothing he could do over his end.

I GOT SO FED UP, I called the hotline again, and after long wait finally someone answer my call. The lady, who answered my call, told me ezbuy needed more time to investigate. I express my concern to her. She reassured me she has left a note to the team in charge and will get back to me. After I hung up, I thought, over calls there is no evidence, so I took an effort to write a very long email to ezbuy, with attached screenshots of all my purchase records, value, and conversation on online chat with the CSO.

The total value of my items was: 1809.90 RMB (I have all the screenshots I took from taobao) which estimated to be $393.46 as per ezbuy site’s currency. The shipping cost of the parcel (inclusive of GST & home delivery fee) was $92.39, they refunded $3.60 when they shipped out from china due to repack, so it will be $88.79.

Total these two parcels cost me $482.25.

After days of calling daily, pestering their CSO at online chat daily for a reply. Everyday the answer I get from them is, “they will inform the team and get back to me”

On the 9th November, finally I receive a call from EZBUY! But the lady told me, she is merely calling back to customer who had left a miss call, and she noted that my email with all screenshot evidence is received on their end. And will try their best to get back to me as soon as possible. LOL AT EZBUY. FROM 27th to 9th YOU ONLY CAN TELL ME YOU HAVE RECEIVED MY EMAIL? THEN WHAT THE *** HAVE YOU BEEN DOING LAST FEW DAYS??????

13th November, I finally received a reply on my email, after I left a message via their app “talk to us” function, which I asked them, is it until I bring this case to media then ezbuy will finally attend to my issue. They did not reply to that, they reply via email. And guess what is the reply?

AS PER OUR POLICY, THE DECLARED VALUE IS COMPARE WITH ACTUAL VALUE, THE LOWER ONE WILL BE USED AS COMPENSATION, CAP AT 100SGD, WHICH IS STATED ON PAGE & WE SEEKING YOUR KIND UNDERSTANDING.

Lai I clap for you ezbuy, after weeks of investigation this is your reply? So, you telling me, we use your service we must make sure our parcel each is below $100? So, in event of lost parcel, we will not lugi? OKAY FINE. IF THIS IS YOUR REPLY, I go to your so call “page” and search for this terms and condition. AND GUESS WHAT I FIND THIS TIME?

Loss of parcel before/after reaching overseas warehouse: There are some uncertain factors that beyond our control but may result in parcel lost, such as seller indicating the wrong unique code/delivering different peoples’ parcel in only one logistic tracking number, parcels delivered to the wrong address but updated as signed. As we do not have the purchasing information of the orders, we are not responsible or liable for any missing parcels due to the incorrect/unclear information provided by the Seller or logistic company. However, for parcel lost with unidentified causes, our compensation will be according to the invoice value, capped at S$100 SGD. We do not accept items that can not be provided with invoice value, in the case that such item is lost and can not be found in our overseas warehouse, we shall not hold responsibility for and there will not be compensation offered.

Loss of parcel during international shipping: The chances of parcel loss is very low. However, there could be unfortunate incidents resulting in parcel loss as well. Additional supporting documents may be requested to substantiate the declared value in the event of a claim. You will be required to provide the purchasing receipt of the items but limited to the declared value, replacement cost, invoice value or actual cash value, whichever is the lowest.

Yes, you did state your terms and condition. But that is for parcel lost during international shipping or loss of parcel before/after reaching oversea warehouse. MY CASE IS MY PARCEL ALREADY REACH SINGAPORE WAREHOUSE AND WAS LOST DURING LOCAL DELIVERY. You don’t come give me official standard reply and try to get over with it.

And on top of that, you mentioned as per your system, one of the box has been delivered to my address. HELLO? If I have received one out of two parcel, I wouldn’t be pestering you every single day for update, right? I want the items more than refund, if I did receive one of them, WHY WOULD I BOTHER TO LIE ABOUT IT??????? Can your customer service at least use some brains before replying emails?

Current 11/11, I still go and make close to $3000 purchase from you. And even though there are still so many issues I encounter on 11/11 which I haven’t even go to it. Your down website, ezbuy claim out of stock and refund me (even though I double confirm with taobao seller there is stock after you cancel my orders), now I am more worried. Later just one of my parcel go missing, the I also LL SUCK THUMB AND ACCEPT $100 compensation for near 3k purchases? And you promise to honour the price difference for orders that was checked out before 9pm. How not surprise I am to receive sms notification asking me to top up the price difference now? Tried to contact your customer service, online chat (the CSO just disappear suddenly), facebook (say will get back to me as usual but never), in app talk to us (say will get back to me as usual but never).

Buyers, please take my lesson as a lesson too. Please be careful what item you use ezbuy to buy, and especially, please be careful using their service. This is how they treat a loyal customer. Please inform your friends and family too. Do not fall as a victim like me on this case.

This is so unfair to us buyers who trusted you and uses your service. Right now, I need to re purchase all my baby items in Singapore and higher cost & must do it soon because my son will pop out anytime. Thanks to you. Instead of saving cost, I am doubling my cost and make me go through so much stress and hassle.

Reason of review: Order processing issue.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Theola Pvn

Soon I am going to share my story here. I am still waiting for their response.

I have 5 parcels altogether, it's coming to nearly 1 month I still haven't yet received, and one of the parcels that is $400 worth has now gone missing.

I am thinking of getting CASE to handle this issue. Btw, have ezbuy resolved your issue yet?

Parth Fjb
reply icon Replying to comment of Theola Pvn

I approached CASE & they said unable to help. Ezbuy closed my case by refunding shipping $88.79 & item price of $100.

Total $188.79. My original item price with purchase record is $393.46.

But they just refund $188+ to my account and close the case. And I asked for withdraw of that amount to my bank, took 1.5 weeks still under processing.

Theola Pvn
reply icon Replying to comment of Parth Fjb

Oh dear, guess I am about to go through what you have already gone through. My shipping fee was slightly lesser than yours but the total amount I paid is nearly $400.

So if they couldn't find my parcel, they would be paying me just about the same amount they paid you. It set me in fume now when I see them post notice on 12.12 event. Apparently, they are too incompetent to handle massive requests, and they still want to do it again. Instead of helping us save money, they cause bloody big holes in our pockets.

Did you know that they block all negative comments on their facebook page?

Hundreds of comments but only 10 or more comments are visible. Still say want to be transparent and honest.

Parth Fjb
reply icon Replying to comment of Theola Pvn

Ya. That's why I no longer using them.

Because even if they offer cheap shipping, but out of 50 parcels I ship with them I get 1 parcel lost. I may as well pay higher shipping fee and use some others. Their parcels keep missing because they deliver to wrong customer.

But refuse to take the responsibility. I myself on 2 circumstances receive wrong parcel from them already.

Theola Pvn

I encountered the same issue. Ezbuy lost my parcel :(

Parth Fjb
reply icon Replying to comment of Theola Pvn

Very normal. They always lose parcel..

Ezbuy Singapore Reviews

  1. 102 reviews
  2. 47 reviews
  3. 16 reviews
  4. 2 reviews
  5. 1 review
Ezbuy Singapore reviews