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Same experience with above!!! Was assured item will arrive BEFORE CNY by air.

Tried to request to expedite processing (though not expecting much). Finally got an ETA confirmed on 07/02 (in time for my event), then customer service send a message ON DAY telling me item is held for random check and expect another 3-5 days delay. And expect me to WAIT for he next update. Great riddance, now I've nothing for my event.

able to transport via sea. Live chat is taking a lifetime to reply, Call but no answer. It frustrating how they are setting barriers allowing consumers to be in touch instead of improving their customer experience. Reason of review: Problem with delivery and customer feedback system.

Preferred solution: Full refund. Poor customer service, Not responsible, No customer support, Irresponsible staff and management.

Reason of review: Order processing issue.

Location: Singapore, Singapore

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Shawan Xtu

Order not received and no refund

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