151 Ezbuy Reviews | ezbuy.com @ PissedConsumer

Resolved

Elizabeth M Cux

Resolved: No replies from customer service

Feb 18, 2024

1.0

Tried contacting the customer service. After 2 replies and with further queries, no more replies. Even contacted the marketing department no reply. As a customer thinking to use the overseas shipping service but with such bad service gives me a very bad impression!!

View full review

Preferred solution: A reply

Anonymous

Guest-5371556

Singapore, Singapore

Remain Uncontactable

Nov 30, 2023

1.0

Would like to make some changes for the collection but there seems like no way to reach Ezbuy customer service. Very disappointing

View full review

Joachim Ora

Joachim Ora |

Lagos, Lagos

Cannot get through your phone numbers

May 04, 2023

I bought tecno pop 7 on the 19th last month and I want to make payment before due date all my monthly payment which are not accessible to do so and the idea that help me through said I change my password why how my number is is there a 0803760****

View full review

Brevan Eed

Singapore, Singapore

FREE OF DELIVERY

Sep 07, 2022

2.7

I do not understand why stated "Free Delivery" but when check out I was charged an delivery cost. Especially the "U+Life" store, the delivery cost is very expensive. Previously there are still others stores which I can ordered beverages but not I no longer order. Due to the unfriendly uses of the delivery to home benefits. Sincerely hope Ezbuy could offer us the truly home free delivery for beverages. Christmas and CNY is coming in a few months, we really need the home free delivery for beverages because it is too heavy for us to carry home if we ordered more.

View full review

User's recommendation: Offer home delivery for beverages and more stores for customers to choose instead of only one store "U+Life".

Vanessa T Bcz

Vanessa T Bcz |

Singapore, Singapore

Missing Item

Dec 20, 2021

1.0

They all made mistakes, but now they're all saying that the item isn't missing and should be sent to me.

I discovered a missing item within 2 minutes and phoned the delivery man immediately since my item had not been delivered, but he refused to accept responsibility, saying that I should contact customer service. I tell him I won't take the delivery since there is a missing item, but he says this is what the warehouse gave him and asks me not to give him a hard time.

As a result, I phoned the hotline the next day, but they told me to take a photo, which I thought was ridiculous since if the item was missing and not damaged, what was the point of taking a photo?

But I followed them, and I provided what they requested, but they now insisted on the item being delivered, which it was not

I ordered two items, orange and blue, but only orange was delivered. Do they mean that my eye has a problem and I can't see or that the item has been delivered to me?

View full review

Loss:

$26

Preferred solution: Deliver product or service ordered

User's recommendation: Really check your items, they are dishonest.

fitri e

fitri e |

Singapore, Singapore

Delay shipment and poor customer service

Mar 03, 2022

1.0

the shipment keep delaying, its been 2 months and still in china, not even shipping to singapore yet. i want to cancel but customer service keep asking me to wait as they are checking with seller. promised to get back to me , but no news from them, everytime you contact customer service through live chat they will ask you wait 3-5days while they check. terrible. better buy from somewhere else . dont take the risk

View full review

Preferred solution: Full refund

ZheSin H

EZSHIP PARCEL LOST

Jun 13, 2022

1.0

The first time i use ezship and my parcel just went lost for no reason, told me eta 16/5 now its going to be 16/6 also havent receive any info. Asked customer service for help and all they can do is wait until the time reach to declared it as lost. FML a such big parcel of my cat cage can lost i hope they lost their ship also

View full review

Loss:

$200

Preferred solution: Full refund

User's recommendation: Better dont use ezship

Anonymous

Guest-3067335

Singapore, Singapore

Dishonest and law-breaking customer service

Nov 15, 2021

In all fairness, I have used Ezship for many years with no lost parcels. The service is legit and the delivery guy for my area is great too. However, when something goes wrong youre in a for a treat. For the first time, my $140 ezhip parcel of mine went missing. The staff gave different excuses each time. Long story short, any email response was a copy and paste template of why they can only compensate $100. I had asked very nicely for claims documentation or more details but was only given the copied template every time. Once I informed that they are committing an unfair trading practice according to Singapore law, they stopped replying. Honestly, I would have just sucked up and accept the $100 if they simply provide the proof.

View full review

Loss:

$140

Preferred solution: Fined by the law

User's recommendation: May pool together to sue ezbuy

Huiting L

Singapore, Singapore

Service lousy

Nov 08, 2021

1.0

Poor service. Did not specific what item unable to ship out, after knowing my item Unable to ship out, they can even help to return, I need to find my own courier service to return, collection at another location not the warehouse address, they cant even help to send goods to there, keep on saying another location for collection and keep on asking for 4 dollar charges. Since they cant even assist to return, why do you even charge the 4 dollar, since I am doing all the job for you.

View full review

Loss:

$25

Cons:

Poor business ethics
Lack of customer service quality
Return policy and that it is an alter-ego for another llc

Preferred solution: Let the company propose a solution

User's recommendation: Don’t use

Anonymous

Guest-3050188

Singapore, Singapore

Dishonest Prime Membership

Nov 09, 2021

1.0

'Changed' their prime wishlist requirements after I renewed my membership, telling me I can't use a site like 1688. Fine. Submitted a wishlist for an item on Taobao and was immediately rejected because it's not for commercial. Erm. At no point did I indicate that this was a purchase for commercial purposes, especially when I'm not using a wholesale site and instead a retail site? Ridiculous.

View full review

User's recommendation: Don't bother with their Prime membership - its a scam

Carmen C Eeg

Lost of Parcel (Ezship)

Sep 03, 2021

I was being informed yesterday that my parcel was being lost. Act I was doubt how they lost this big parcel 33kgs. Asked for explanation, they just give me the standard reply which I totally cannot accept.

View full review

Loss:

$800

Cons:

Lost of parcel

Preferred solution: I want my parcel back. That's all.

User's recommendation: Ship at your own risk

LIAN C

Confusion over payment for 2 parasols

Aug 01, 2021

2.5

re order 731560****2001& 2002 Our abnkers inform us that this paymenthas now been made. Please dispatch the for 2 parasols soon.

View full review

Loss:

$25

Preferred solution: Deliver product or service ordered

User's recommendation: I FOUND THE REMOTE PAYMET SYSTEM LESS THAN STRAIGHTFORWARD

Alvin T Wlu

Pick up delivery guy very rude

Jul 06, 2021

1.0

Ezbuy shown i have two parcels to collect, went there the pick up delivery driver passed me 1 parcel and look at me quietly, then i was wonder to ask is it got two parcels. But the guy very rude starring at me for about 10 seconds then i was thought ezbuy combined into 1 parcel and almost want to leave, then the guy very rude said "wait la" and just turn his body go search. Will never ever use ezbuy again, this is a very bad service and the pick up delivery guy was so rude. Buy from ezbuy but like owe them money, collects goods but they act like they are Santa give us present. The bad experience i had.

View full review

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy from ezbuy

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article

Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Anonymous

Guest-2686962

Horrible

Jul 15, 2021

1.0

Horrible service, I used EzShip which is supposed to just be a shipping service and does not help with repackaging. However, they opened my items without permission, and does not even bother to pack it back properly. I have had multiple items DESTROYED and UNUSABLE because of that. When contacted customer service, they keep pushing the responsibility to the seller, and when I provided proof that the seller packaged the item in a safe and secure manner, they started pushing the blame to the Chinese customs!!! Like, what?????

View full review

Loss:

$100

Pros:

Cheap

Cons:

Bad customer service and support
Everything else
Irresponsible

Preferred solution: Full refund

User's recommendation: No, just no. Would give 0 stars but there is no option for that.

Ellla Y

If u buy from Ezbuy, don’t think of return or reject. See the attached proof. They will protect their suppliers.

Dec 03, 2020

1.0

If u buy from Ezbuy, don’t think of return or reject. See the attached proof. They will protect...

If u buy from Ezbuy, don’t think of return or reject. See the attached proof. They will... - Image 2

If u buy from Ezbuy, don’t think of return or reject. See the attached proof. They will... - Image 3

If u buy from Ezbuy, don’t think of return or reject. See the attached proof. They will... - Image 4

If u buy from Ezbuy, don’t think of return or reject. See the attached proof. They will... - Image 5

If u buy from Ezbuy, don’t think of return or reject. See the attached proof. They will... - Image 6

Price show is cheap, but after adding agent n shipping fee are more higher. Delivery is super long by sea. Arrived in Singapore, need to set your collection time. All packaging is super cheap and bad. If your product is damage or due to workmanship, ezbuy push to supplier, supplier say is not their faults. See attached reply.

View full review

Loss:

$50

Preferred solution: Full refund

Serein

Lost my item and still refuse to admit to their mistake and acted high trying by paying minimum according to their stupid policy

Dec 12, 2020

1.0

Such a disgusting *** company that I don't even know where to start. They only have one job and that is to ship my item, not even using their ezbuy. Before my stuff arrived at their warehouse, I did within my control and notified the customer service that item is fragile and high value, to take special care of it( it's a unique amethyst cave over a thousand) and throughout the month of shipping I have enquired the whereabout of my item. And take extra care they did by lossing it ( or stealing it ). MIND YOU, ITS AN ITEM OF 26kg with crate and they can lose it. Worst of all when I ask for the shipping company, they told me it's confidential. What is confidential when big items are pasted with a big red tag from their ALS logistics service before? And when I asked for tracking number and insurance proof. MR Bernard their head of customer service tried to gaslight me by asking what is tracking number ? And insurance is confidential too. Which previously they claimed they could not find my insurance record and insisted on paying that miserable $100 until I show them the proof of insurance purchase. Until now , you would have guess. With no tracking number from their freight vendor, no third party insurance record, it's most likely lost in their hand. Yet they can still claim previously it's either in their freight vendor warehouse or ship. All in all they do not own up to their mistake and yet try to cover their *** by wasting precious time to recover the item. Do not ever ship expensive item with them, they do not have a proper tracking record or system in place to ensure your item whereabout. Don't even talk about the refund. They can't adhere to their custodian duty in shipping , yet they want customer to adhere to their ridiculous refund policy. In all good heart and manner, I advise anyone not to ship expensive item with this high class thief. YOU HAVE BEEN WARNED.

View full review

Loss:

$1020

Cons:

Return policy is horrible
Unethical
Late delivery

Preferred solution: Full refund

Contact Information

Website:

ezbuy.com

Mailing Address:

51 Tai Seng Avenue,#05-02 Pixel Red (Lobby C)

Singapore, Singapore 533941

Singapore

Phone:

+62 213 006 8814

Contact Ezbuy Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

View Dashboard

About

Related Companies

Ezbuy Singapore, Ezbuy Malaysia, Ezbuy Pakistan, Ezbuy Thailand, Ezbuy Indonesia

Summary

Ezbuy Holdings Limited is a privately held company which offers online shopping services. It was founded by a group of entrepreneurs in 2010. The headquarters is based in Singapore. Ezbuy offers shopping services from China, USA and Taiwan. The company offers the following products: toys, clothing, beauty & health, automotives, and mobiles. It provides items for men, women, and kids. There is a free ezbuy application for mobile devices with Android and Apple operating systems. It is designed for overseas shopping. Ezbuy ships their products worldwide. Free delivery option is possible. It accepts returns for exchange and refund. Available payment options are Visa and MasterCard. The company also accepts bank transfer.

Ezbuy is ranked 209 out of 691 in Auctions and Marketplaces category

Area Served

Asia

Payment Methods

Brands Related to Ezbuy

See all related companies

Companies Similar to Ezbuy

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Ezbuy

Ezbuy Overview

Media from reviews

Top Ezbuy Reviews

"Still waiting for delivery since February 29"

"No replies from customer service"

Resolved: No replies from customer service

Remain Uncontactable

Cannot get through your phone numbers

FREE OF DELIVERY

Missing Item

Delay shipment and poor customer service

EZSHIP PARCEL LOST

Dishonest and law-breaking customer service

Service lousy

Dishonest Prime Membership

Lost of Parcel (Ezship)

Confusion over payment for 2 parasols

Pick up delivery guy very rude

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

Horrible

If u buy from Ezbuy, don’t think of return or reject. See the attached proof. They will protect their suppliers.

Lost my item and still refuse to admit to their mistake and acted high trying by paying minimum according to their stupid policy

About

Brands Related to Ezbuy

Ezbuy Singapore

Ezbuy Malaysia

Ezbuy Pakistan

Ezbuy Thailand

Companies Similar to Ezbuy

Shopee Malaysia

Lazada Group

OfferUp

Poshmark

Why Trust Reviews on PissedConsumer?