filters
state:
Show
city:
Show
product:
Show
Hi, I have used ezbuy and currently stuck with unfulfilled order like all our you. This problem is aggravated by the 11.11 sales period. While ezbuy announced that they are working to resolve these issues, the fact remains that we consumers have PAID for our items but...
Read more
Anonymous
Frustrated

They have appeared on news to push the blame to alibaba already, so I suppose it will be a long fight ahead. Anyway the boss of Ezbuy is also a china national, so good luck to...

Anonymous
Serene

Can I join you. My kitchen sink was not delivered. And no update of status too. I have request a refund then no reply from them.

1.0
I didn't like
  • Being cheated
  • Poor customer service
  • No deliver the service as describe
#1136322
Reply to reviews
Ezbuy - Terrible, Irresponsible Service
Ezbuy - Terrible, Irresponsible Service
Ezbuy - Terrible, Irresponsible Service
Ezbuy - Terrible, Irresponsible Service
Ezbuy - Terrible, Irresponsible Service
Ezbuy - Terrible, Irresponsible Service
Ordered two different orders from two different suppliers. One is from Local Marketer (A) and another was from an oversea (B). ETA for these two parcels was then updated but there's no tracking numbers provided unlike other online shopping sites..Fine, i tried to give...
Read more
#1216487
Reply to reviews
DO NOT JOIN EZBUY PRIME MEMBERSHIP
DO NOT JOIN EZBUY PRIME MEMBERSHIP
DO NOT JOIN EZBUY PRIME MEMBERSHIP
DO NOT JOIN EZBUY PRIME MEMBERSHIP
It was all good until they started to MARK UP all the prime items? It doesn't even make sense? Prime customers are already paying an annual membership price of $99, PLUS $2.99 per checkout. It is SUPER fishy, because they also removed the link to go direct to the...
Read more
Anonymous
Anonymous

$, $, $, this is what the ezbuy management people can see now.First : lower exchange rate, second: mark up of prime items, third : increase of home delivery fee, forth : conso...

Anonymous
Anonymous

Yes, totally agreed.

2.4
I didn't like
  • Complaint to ezbuy not being properly taken care
  • Unethical
  • Stupid customer service
#1249729
Reply to reviews

Resolved

Ezbuy Malaysia Bad Service
Ezbuy Malaysia Bad Service
Ezbuy Malaysia Bad Service
Ezbuy Malaysia Bad Service
Ezbuy Malaysia Bad Service
Ezbuy Malaysia Bad Service
Ezbuy Malaysia Bad Service
I had been purchasing a Redmi Note 3 from ezbuy Malaysia (65daigou); placing the order on 3rd Aug 2016 and receive the phone on 13rd Aug 2016. Upon the reception I inspected the phone and notice a big red patches that is not ignorable and gap on the fingerprint sensor...
Read more
usheauyun
usheauyun

All these actually had to blame on Itronic Mobile instead of merely on ezbuy. 1st sending out defective + repaired phone. 2nd refused replacement. 3rd repaired the phone with ...

Anonymous
Anonymous

Sigh.... After complaints for a month+ , ezbuy at last asked me to post the phone to them (Cheras) for second time. And who knows what is going on to POS Laju, the phone is di...

3.4
Thatcher, Arizona
I liked
  • Purchase is easy
  • Shipment is fast
  • Reasonable price
I didn't like
  • Repair quality is bad
  • Payment introduced extra charges other than shipment fee
  • After sale service is bad
#942687
Reply to reviews
EZBUY IS A SCAMMER!!! SCAMMED MY MONEY (Proof with pictures)
EZBUY IS A SCAMMER!!! SCAMMED MY MONEY (Proof with pictures)
EZBUY IS A SCAMMER!!! SCAMMED MY MONEY (Proof with pictures)
EZBUY IS A SCAMMER!!! SCAMMED MY MONEY (Proof with pictures)
I bought 2 bralette and the total is RM26.97. After 2 months of a string of problems with the order, they said they can't ship them to me and wanted to refund my money which I agreed. The total amount that I paid was RM26.97, but they refunded me just RM11.44 with this...
Read more
1.0
I didn't like
  • Paid in full never received items and ezbuy doesnt refund
#1147223
Reply to reviews
Ezbuy - Absolutely terrible
Ezbuy - Absolutely terrible
I received a free prime trial voucher for the 6.16-6.18 event. However, I came to realise that it just a trick to get people to sign up for their prime membership. How? To use the prime trial voucher, the items that you need to purchase have to be on their 'list' of...
Read more
1.5
I didn't like
  • Long waiting time
  • Cheating
#1281225
Reply to reviews
Ezbuy - Worst service I have ever used
Ezbuy - Worst service I have ever used
Ezbuy - Worst service I have ever used
Ezbuy - Worst service I have ever used
Ezbuy - Worst service I have ever used
Ezbuy - Worst service I have ever used
Ezbuy - Worst service I have ever used
I am an ezbuy customer from the time they first started out until now. So I had been through the early stages (which to me was the best time) because right now they suck {{Redacted}}. Like literally worse than all the customer services I have encountered elsewhere...
Read more
Anonymous
stance

Delivery arrange for PICKUP - I received the system generated message that the item just arrived at the collection point, but no person or anyone in the area, then I have wait...

1.9
I liked
  • Purchase is easy
I didn't like
  • False information
  • Bad customer service
  • Customer-blaming culture
#1014871
Reply to reviews
I always like to purchase from ezbuy and joined ezbuy prime membership for 2 years. They had removed the link to taobao & reviews can't be view anymore. Prices they list for prime items almost all increase tremendously / can't be purchase as prime items anymore...
Read more
Anonymous
Anonymous

same thing in their prime list, but i wish it for a cheaper source. they reject.

Anonymous
Sam

I encounter the same situation with you.In addition, I discover the problem about the pricing.In Taobao, for a phone cable it show the promotional price is RMB10.80In Ezbuy PR...

#1260871
Reply to reviews
Ezbuy - Horrible
Ezbuy - Horrible
Ezbuy - Horrible
Ezbuy - Horrible
This is the most horrible and simple packaging I have ever seen. The responsibility is not just at the seller. customer services is the most worth. That is the responsibility between seller and customer. But I did not see a little for the customer's responsibility, the...
Read more
#1200880
Reply to reviews

Contact Ezbuy

Mailing Address:
ezbuy Holdings Limited
No.3 , Jalan Kencana 20, Taman Kencana
cheras, KL 56100
Malaysia
Phone:
+6 032 724 3898
More
Ezbuy - Worst shopping experience ever
Ezbuy - Worst shopping experience ever
Ezbuy - Worst shopping experience ever
Placed my order with Ezbuy since 4th Nov.What a pissed off Ezbuy have not ship out my orders as 18-Nov 17, even most items showing ready for shipment except for 1 pending inspection and for that order yet they took long time and stated unable to find the parcel!! And...
Read more
1.0
#1133367
Reply to reviews