Not resolved
Customer service
Product or Service Quality

I have purchase an item during the black friday promotion with 30% off of shipping fees. The order took about two weeks.

But then i am patient enough and do not make noise. However, once the item has reached the warehouse, it took more than 3 weeks now, and it shows 'packing' still... USA ware house take more than 3 weeks (and counting...) to do a packing, and it is yet to ship until now. Complaint several times to ezbuy customer service, received the same feedback as: "sorry for inconvenient caused, we will help you to expedite".

I know this is their standard answer to the customer, but no action has been taken.

So, my item has been around a month, and the ordered item still at the warehouse. Yet, nothing else i can do....FOREVER waiting....

Product or Service Mentioned: Ezbuy Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Full refund.

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