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The way they charge / calculate the delivery fees is totally lacking of transparency. They claim that they could help you to save money after repacking it, but rest assure that they will get you to pay more.

And the item takes forever to arrive, their customer service is not able to answer you anything nor help you to solve anything. Never have I felt so angry against a company, it is way better to buy from Taobao directly, it is certainly cheaper, the sellers and their logistic partners are more responsive and know where your parcels are.

There is no extra charges if you want the parcels to be sent to your home. With Ezbuy, you have to pay them commission, you have to pay extra for the transport fees because of the repacking, too much extra charges for a serive that sucks.

Reason of review: Poor customer service.

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